At FC Jerseys, we want you to be satisfied with your order. If you are not satisfied with an eligible item, you may return it within 30 days after receiving your order.
You may return eligible items within 30 days after delivery.
To start a return, please contact our customer service team at info@fcjerseys.store before sending your item back. We will provide the correct return instructions and the return address assigned to your order.
Please do not send a return without receiving the correct return instructions from our support team first. Returns sent to an incorrect or unconfirmed address may be delayed or may not be identifiable.
To be eligible for a return:
The item must be dispatched within 30 days after delivery.
The item must be unworn, unused and unwashed.
All original tags must still be attached.
The item must be returned in its original condition.
The item must not show signs of wear, stains, damage, alteration, perfume, deodorant marks or washing.
Your order number must be included with the return.
We reserve the right to refuse returns under our voluntary 30-day return policy if the item has been worn, washed, damaged, altered or returned in a condition that is no longer suitable for resale.
You are responsible for paying the cost of returning your item when returning a product because you changed your mind, selected the wrong size or no longer wish to keep the item.
Return shipping costs are not reimbursed by FC Jerseys.
We strongly recommend using a tracked shipping service. After dispatching your return, please email your tracking number and proof of shipment to info@fcjerseys.store.
If your item arrived faulty, damaged or incorrect, please contact us before returning it. We will review the issue and provide the appropriate solution in accordance with applicable consumer rights.
Once your return has been delivered to the confirmed return location and inspected, we will notify you regarding the approval of your refund.
If your return is approved, the refund for the eligible returned item will be issued to your original payment method within 7 business days.
Please note that your bank, credit card provider or payment provider may require additional processing time before the refund appears in your account.
For returns made under applicable statutory consumer rights, any original standard delivery costs that are legally required to be refunded will be handled in accordance with applicable law. Return shipping costs paid by the customer to send the item back are not reimbursed for normal change-of-mind returns.
If you have not yet received your refund after we have confirmed that it has been issued:
Check your bank account or payment method again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank, as refunds can take additional time to appear.
If you have completed these steps and still have not received your refund, please contact us at info@fcjerseys.store.
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at info@fcjerseys.store and provide:
Your order number;
A description of the issue;
Clear photos or videos showing the problem;
A photo of the shipping label, where relevant.
Please do not return a faulty, damaged or incorrect item before contacting us. We will review your request and provide the appropriate solution, which may include a replacement, refund or return instructions.
The following items are not eligible for return under our voluntary 30-day return policy, unless they arrived faulty, damaged or incorrect:
Personalised or customised jerseys, including shirts printed with a customer-selected name, number, badge, patch or other customisation.
Items that have been worn, washed, damaged, stained or altered.
Items returned without their original tags attached.
Items showing signs of use beyond a normal fitting inspection.
This does not affect any mandatory consumer rights available under applicable law.
Returns are processed through different return facilities depending on your order and delivery destination.
To receive the correct return address and instructions for your order, please contact:
Email: info@fcjerseys.store
Do not send any return parcel before receiving the confirmed return address from our customer service team.
Our voluntary 30-day return policy is provided in addition to any mandatory consumer rights that may apply in your country.
Consumers in the European Union and the United Kingdom may have a statutory right to withdraw from eligible online purchases without giving a reason. Personalised or customised products may be excluded from this right where permitted by applicable law.
For return requests or refund-related questions, please contact:
FC Jerseys
Email: info@fcjerseys.store
Track your order from dispatch to delivery, wherever you are.
Choose your favourite player or add your own name and number at checkout.
Lightweight, breathable jerseys designed for comfort on and off the pitch.
Not the right fit? Return your order within 30 days.